Customer Service Support

By email at support@fntcase.com
Yes. Our Customer Service Support Team requires your order details in order to assist you. Order numbers from FNTCASE.com will start with 11 digits e.g. “ FNTCASExxxx”.
Please contact Amazon customer service by going to Amazon.com, and scroll down to “Let Us Help You” click on “help,” “Need More Help,” “Contact Us.” You can email, phone, or live chat. Please provide the Customer Service Representative a 17-digit number, xxx-xxxxxxx-xxxxxxx. For other marketplace channels like eBay.com, BestBuy.com, walmart.com, and Staples.com please contact the respective Customer Service Representative with your order number so they can assist you.
Yes, if you are no longer interested in receiving discounts and updates on giveaways, you can opt out at any time via any last communication.

Order Processing

An automatic order confirmation will be immediately sent to the email address on file. The message will include your order number, items ordered, shipping info, and payment method.
Unfortunately, we cannot change your item, invoice, billing, or shipping information once an order has been processed online. If needed, please contact us to cancel the order and place a new one at support@fntcase.com during business hours.
If needed, please contact us to cancel the order and place a new one during business hours, or visit https://fntcase.com/pages/contact-us, or email support@fntcase.com. Our Customer Service Support Team will be happy to assist you.
Unfortunately, orders can only be placed at https://fntcase.com at this time.
The item is temporarily waiting to be in stock. Inventory is shipped straight from our factory so as soon as your item is in stock, your pre-order will receive priority over new orders.
Once you place a pre-order, the order will process for authorization before the actual credit charge. It will be in pending status in our order system until a label has been prepared to ship out the product, then the actual credit charge will process.
Orders are typically processed within 1-2 business days.
Due to circumstances beyond our control, please allow a minimum of 8-12 business days for international delivery.
Once an order has been processed and shipped out with a tracking ID, please contact us at support@fntcase.com immediately. We will advise you to RETURN TO OUR WAREHOUSE through your shipping carrier once you receive the package. Once you notify us that you will return the unopened package, we can assign you a case number. The case number will be our reference as a pre-notification you are expecting the FNTCASE Customer Care Team to issue you a refund immediately upon receipt of your unopened return item. We will then issue you a refund in the original form of payment. (Shipping fees are nonrefundable.)
For details about our Reseller/Wholesaler Program, visit https://fntcase.com/pages/wholesale-or-reseller or email at support@fntcase.com

Return and Refund Issues

Contact us or email support@fntcase.com
Allow approximately 1 - 2 business days. If you don’t see a refund after 2 business days have passed, please follow up with your financial institution.
Thirty (30) calendar days from the actual shipping notification that the product was delivered to your shipping address.
Unfortunately, we cannot help if you purchased your item through a third party reseller or wholesaler. Please return your product to the original place of purchase with your receipt for help.
We will accept returns for REFUNDS within thirty (30) days of purchase OR thirty (30) days from date of delivery, whichever comes later. Refunds will be processed within 24 - 48 hours upon receipt of your returned item. Please note that we are unable to process a refund past 30 days unless the item is proven to be defective or the wrong item has been shipped. Our warranty program allows one 6 months for replacement of an item (or ninety [90] days for tempered glass screen protectors).
Credits will be issued in the form of a refund to the credit/debit card or PayPal used for the original purchase. We are unable to apply refunds to expired or compromised credit cards. Please allow approximately 1 - 2 business days for processing. If you do not see your credit refund after 2 full business days, please follow up with your financial institution.

Order Shipping and Tracking

Once an order with standard shipping has been placed, we will not be able to expedite or overnight.
DHL, USPS, FedEx, and UPS. Carrier choice is at our discretion.
Typically 2 - 5 business days.
Shipping costs outside the US depend on the country being shipped to. Select your country at checkout to see today's current rate.
Most of European countries and North American countries.
USA, UK, CA, Germany, China.
The tracking ID will be sent to the email address on your order with a DHL Global or USPS tracking ID, etc's to track your shipment here or click the '' order tracker " page.
You can estimate the delivery of domestic orders to take approximately 2 - 5 business days shipping from our warehouse to the shipping address on your order. (Express delivery option would only take 1-2 days). International shipments take longer with a minimum 8-12 business days for delivery.

Limited Warranty Policy

6 months warranty period from the date of confirmed receipt.
Unlike the case, your device will not be covered under the FNTCASE Limited Product Warranty.
Our warranty policy covers authorized marketplace Sellers (Amazon.com, Best Buy.com, eBay.com, walmart.com), other authorized resellers, and direct online purchases with FNTCASE.com. Any purchases from unauthorized resellers will not be covered under the Limited Product Warranty.
Our Limited Product Warranty exceptions are:
1. The Limited Product Warranty does not apply to the products purchased through resellers, only those purchased from an official FNTCASE website.
2. The Limited Product Warranty does not apply to damage of the product caused by accidental abuse or drops, misuse, improper care or maintenance, or any use other than its intended purpose.
3. The Limited Product Warranty does not apply to theft. The Limited Product Warranty does not cover your device, it only covers only the FNTCASE product you purchased.

Products Frequently Asked Questions

1. Please confirm that the fingerprint film position and the phone fit entirely (in full black) and no bubbles;
2. Please re-registered unlock fingerprints into the phone system after the case is installed to avoid the fingerprint sensor not working.
The belt clip is a separate piece that attaches conveniently to your belt or bag, allowing you to keep your equipment accessible and secure. Easy to carry without pockets.
Our case is made of PC(Polycarbonate) and TPU(Thermoplastic Polyurethane). The 360 full coverage protector phone case for your phone with textured edges and an impact-resistant hard PC shell back cover.
It seems like every month a new mobile model phone is being released.
Do I have a 15 or 15 Pro or a 15 Pro Max?
Or maybe it’s an 11?
What’s the difference again?

We get it.
So - before placing an order with FNTCASE we recommend quickly checking your phone model so you can be sure we get your order right.
It’s easier than you think.

For Apple:

For Samsung:
Unable to find satisfactory answers? Contact Support